Shipping and Processing

We are so thankful for our customers and strive to make your experience a happy one. Please review our processing, shipping and order policies below.

Processing

All orders are custom made in the order in which they are received. Normal processing time is for your order to ship out in 7-10 business days if complete personalization details are provided with the order. Business days are Monday-Friday.

Rush processing may be available upon request for an added fee, please email info@happythoughts.us to inquire about rush processing options BEFORE PLACING AN ORDER. Requests for rush processing after an order is in process cannot be accommodated.

Shipping

Orders will typically ship by USPS first-class mail, ground advantage or priority mail or UPS, depending on package weight and location.

The average shipping time for First-Class/Ground Advantage Mail is 3-5 days and for Priority Mail it is 2-3 days, although this will vary depending upon the location and season. Shipping upgrades change the shipping method only, not the production time.

Please carefully review your shipping address before placing order. Orders valued over $100 may require a signature upon receipt. Be sure to provide the correct shipping address on both your Paypal account and your Happy Thoughts order.

We cannot be responsible for packages not received if the wrong address is provided or for requests for address changes once an order has been placed.

Currently, we only ship to the United States. Please send a message if you are interested in an item with international shipping. International shoppers will be responsible for any customs fees, taxes and duties that may be incurred.

If you are in the Little Rock, Arkansas area and want to pick up your item (Heights area), please select Local Pickup and arrangements can be made for pick up at our studio during business hours.

Order Questions

If we have a question about your order instructions, you will be contacted by email. If no response is received in a timely manner, we will use our best judgment on creating the item(s).

If you have questions about your order, please review the FAQ page to see if your question is addressed there. If you still have a question, please contact us and provide your order number so that we can address your questions.

Payment and Coupons

All orders must be paid at the time the order is placed. Since all items are custom made, orders will not be processed without payment. All coupon codes must be entered at the time of purchase and refunds will not be issued for coupons not entered at check out. We accept Direct Checkout and PayPal for payment.