Frequently Asked Questions

We know that ordering custom products online can be a bit overwhelming so we've compiled a list of common questions about ordering and processing. Please read through these questions and hopefully you'll find the answer you need. If you need additional help, please go to the CONTACT US page and send us a message!

How do I customize my item?

The drop-down lists request all the details needed to complete your order. If you don't want to make all the choices, select "no preference" and we will fill in with the best selections. If you don't provide minor details, we will fill in with the best selection. If you don't provide information required to complete your order, we will contact you via email. If you do not respond with one week and the order cannot be completed, your order will be cancelled and refunded.

I'm not sure how my monogram should be done, can you help?

Yes! Go to the Ordering/Monogram Guide for details about how monograms work. Please read this information carefully and provide the personalization as indicated as orders cannot be returned for incorrect monogram if the order is made as the information was provided. If you have an unusual request (extremely long personalization, four-letter monograms, etc.), send us an email about what you'd like and we'll let you know if it's possible.

When will my order be ready?

Normal processing time is for your order to ship out in 7-10 business from the order date if complete personalization details are provided with the order. Business days are Monday - Friday and exclude holidays. Occasional delays may occur due to availability of necessary materials and during extremely busy times.

Rush processing may be available upon request for an added fee, please email us at info@happythoughts.us to inquire about rush processing options before placing an order. PLEASE DO NOT PUT RUSH REQUESTS in the checkout notes unless prior arrangements for rush processing have been made. Rush requests made without prior arrangements and left in the notes will not be honored.

How do I know what size to order?

All items have dimensions and apparel items have sizing charts. Please review them carefully as customized items cannot be returned for sizing issues.

How do I send my item as a gift?

During the checkout process, indicate in the "Notes to Happy Thoughts Gifts" that the item is a gift and include any gift note there. Be sure to change the shipping address to the go directly to the gift recipient.

How do I pay for my item?

After adding your order to the cart, click "checkout." From here you can choose to pay with all major credit cards or using a PayPal account. Once you've paid, you'll receive an email with your order confirmation and other important details about your order.

How much does shipping cost?

Shipping rates are determined by what you order (weight based) and where you live and will be figured automatically calculated during the checkout process before you provide your payment information.

Will I be charged sales tax?

Orders shipped to the state of Arkansas will be charged sales tax based on your county's tax rates.

How do I use a coupon or discount code?

You can enter your coupon code in the coupon box during checkout. All coupon codes must be entered at the time of purchase and refunds will not be issued for coupons not entered at check out.

What if I change my mind after I place my order?

Email us immediately if there are any changes to your order or if you wish to cancel. Orders start production as soon as they are received but we will accommodate changes or cancellations received within 12 hours if the production process has not started. Orders already in production cannot be changed or cancelled. 

How will my order be shipped and how long will it take to arrive?

Orders will typically ship by USPS first-class mail or priority mail, depending on package weight. Some orders may ship by UPS or FedEx home delivery.

• The average shipping time for First-Class Mail is 3-5 days.
• The average shipping time for Priority Mail it is 2-3 days.

Shipping times vary based on season and location. Shipping upgrades change the shipping method only, not the production time. You will receive a shipping notice with the tracking information when your order is shipped. We are not responsible for shipping delays.

How do I check on my order?

Download the app "Shop," available on Google Play and the App Store to track your order in real time and get instant updates on when it ships and arrives at your home.

What if there's a problem with my order?

We make every effort to create your item to your exact specifications and package it carefully so it arrives to you correctly and it good condition. However, sometimes things don't go as planned! If you receive an item that has an error or is damaged in shipping, please notify us within five business days. If there is a mistake on our part, we will replace an item whenever possible. If an item is defective upon receipt, we will request verification of the defect via return or photo (including photos of packaging if damaged) and will provide a replacement upon verification. Refunds or replacements cannot be given for merchandise damaged due to wear and tear. 

Personalized items are not returnable. Please check measurements and size charts carefully before placing your order.

What if I love my items?

Please let us know! We love getting compliments and pictures of your products in use and may request your permission to share them with our customers. You can also tag us on instagram @happythoughtsgifts.

Where can I get updates on new products and specials?

You can find us on Social Media: Facebook and Instagram and also sign up for our email list below for occasional emails about new products and specials!