Frequently Asked Questions

Thanks for Visiting Happy Thoughts

We know that ordering custom products online can be a bit overwhelming so we've compiled a list of common questions about ordering and processing. Please read through these questions and hopefully you'll find the answer you need. If you need additional help, please go to the CONTACT US page and send us a message!

Normal processing time is for your order to ship out in 7-10 business from the order date if complete personalization details are provided with the order. Business days are Monday-Friday. Occasional delays may occur due to availability of necessary materials and during extremely busy times. Rush processing may be available upon request for an added fee, please email to inquire about rush processing options before placing an order. PLEASE DO NOT PUT RUSH REQUESTS in the checkout notes unless prior arrangements for rush processing have been made.