Frequently Asked Questions
Thanks for Visiting Happy Thoughts
We know that ordering custom products online can be a bit overwhelming so we've compiled a list of common questions about ordering and processing. Please read through these questions and hopefully you'll find the answer you need. If you need additional help, please go to the CONTACT US page and send us a message!
The drop-down lists request all the details needed to complete your order. If you don't want to make all the choices, select "no preference" and we will fill in with the best selections. If you don't provide minor details, we will fill in with the best selection. If you don't provide information required to complete your order, we will contact you via email. If you do not respond with one week and the order cannot be completed, your order will be cancelled and refunded.
Yes! Go to the Ordering/Monogram Guide for details about how monograms work. Please read this information carefully and provide the personalization as indicated as orders cannot be returned for incorrect monogram if the order is made as the information was provided. If you have an unusual request (extremely long personalization, four-letter monograms, etc.), send us a message about what you'd like and we'll let you know if it's possible.
Normal processing time is for your order to ship out in 7-10 business from the order date if complete personalization details are provided with the order. Business days are Monday-Friday. Occasional delays may occur due to availability of necessary materials and during extremely busy times. Rush processing may be available upon request for an added fee, please email firstname.lastname@example.org to inquire about rush processing options before placing an order. PLEASE DO NOT PUT RUSH REQUESTS in the checkout notes unless prior arrangements for rush processing have been made.
All items have dimensions and apparel items have sizing charts. Please review them carefully as customized items cannot be returned for sizing issues.
During the checkout process, mark the box "This Item is a Gift" and we will not include a receipt with pricing in the package. Be sure to change the shipping address to the go directly to the gift recipient.
We accept credit cards processed through Authorize.net and PayPal for payment.
Shipping rates are determined by what you order and where you live and will be figured automatically calculated during the checkout process before you provide your payment information.
Orders shipped to the state of Arkansas will be charged sales tax based on your county's tax rates.
You can enter your coupon code in the coupon box during checkout. All coupon codes must be entered at the time of purchase and refunds will not be issued for coupons not entered at check out.
Message us immediately if there are any changes to your order or if you wish to cancel. Orders start production as soon as they are received but we will accommodate changes or cancellations received within 12 hours if the production process has not started. Orders already in production cannot be changed or cancelled.
Orders will typically ship by USPS first-class mail or priority mail, depending on package weight. Some orders may ship by FedEx home delivery.
• The average shipping time for First-Class Mail is 3-5 days
• The average shipping time for Priority Mail it is 2-3 days.
Shipping upgrades change the shipping method only, not the production time. You will receive a shipping notice with the tracking information when your order is shipped
Click on MY ACCOUNT at the top right corner and enter your user name and password. Click on the order number to see the current status. The tracking number for the shipment will also be in the order information once the order has shipped. You can use this number to track the order via USPS.
We make every effort to create your item to your exact specifications and package it carefully so it arrives to you correctly and it good condition. However, sometimes things don't go as planned! If you receive an item that has an error or is damaged in shipping, please notify us within five business days. If there is a mistake on our part, we will replace an item whenever possible. If an item is defective upon receipt, we will request verification of the defect via return or photo (including photos of packaging if damaged) and will provide a replacement upon verification. Refunds or replacements cannot be given for merchandise damaged due to wear and tear.
Please let us know! We love getting compliments and pictures of your products in use and may request your permission to share them with our customers.